WHERE ARE YOU BASED AND WHAT IS THE CURRENCY OF YOUR STORE?
✧ We are based in Singapore and all prices listed on our website is in Singapore Dollars (SGD).
WHAT POSTAL SERVICE DO YOU USE TO SHIP OUT PACKAGES?
✧ All packages are shipped out via Singapore Post.
WHAT PAYMENT METHODS DO YOU ACCEPT?
✧ We accept Visa, Mastercard and more! If you are a customer from Singapore, we would appreciate it if you could make payment via Paynow/Paylah or Bank Transfer so we can avoid incurring additional transaction fees.
WHAT IS YOUR SHIPPING POLICY?
✧ Orders may take up to 3-7 business days to ship after purchase. If you need them delivered asap, please contact us directly via Instagram DM or email with your order number and we will try out best to accommodate.
✧ We recommend 'Registered Mail' for Local orders as a tracking number will be provided. No tracking number will be provided for 'Normal Mail' and Midnight Dibs will not be held responsible for packages that are lost in transit.
✧ Please make sure that you have entered the FULL delivery address at checkout. There will be an extra mailing charge to get your package mailed out again if the previous delivery address was incorrect/incomplete.
✧ International customers will be responsible for any import VAT, taxes, fees and custom duty charges that may incur.
✧ Due to Covid-19, please expect a delay in delivery for both local and international orders.
WHAT ARE YOUR SHIPPING RATES?
✧ Singapore: Normal Mail: $1.50 - delivered within 1-3 working days. Registered Mail (with tracking number): $3 - delivered the next working day
✧ Rest of the World: Registered Air Mail (with tracking number) - shipping rate will be calculated at check out as it varies for different countries. It will be delivered within 10 - 14 working days, depending on the individual country's customs processing.
WHAT IS YOUR RETURNS & EXCHANGE POLICY?
HOW DO I PLACE A CUSTOM ORDER?
✧ Please fill up the custom order form here to express your interest!
✧ Due to the high volume of custom orders, they will take at least 2 weeks to a month. Please fill up the form ONLY if you're okay with the wait.
✧ Custom order form will act as a 'waiting list' and I will contact you via Instagram DM once your slot is confirmed!
WILL DESIGNS THAT ARE SOLD BE RESTOCKED SOON?
✧ It depends but we will try our best! Most of our designs are one-off pieces since they were made with vintage charms or specially sourced beads and we may run out of stock for them. Do reach out to us via Instagram DM to inquire if we are able to recreate something similar for designs that are out of stock.
HOW DO YOU PRICE YOUR PRODUCTS? WHAT IS INCLUDED IN THE COST?
✧ Quality Materials (freshwater pearls, glass beads, custom glass pendants, precious gemstone beads, durable steel wire, 925 silver findings & etc)
✧ Packaging (bubble mailers, stickers, cards, trinket boxes)
✧ Website (shopify subscription, custom website & email template, custom website domain)
✧ Branding & Marketing (logo, instagram ads, collaborations, pop-ups)
WHAT IS A DIBS TRINKET BOX AND HOW DO I GET IT?
✧ You will receive a free limited edition dibs trinket box when you spend a minimum of $50* in a single order on the Midnight Dibs website.
✧ Does not apply to products under 'Midnight Varsity' and 'Midnight Market'
✧ There are only 100 stocks available for each trinket box design, making it a collectible item on our store
✧ Dibs trinket boxes are while stocks last!
*products from Midnight Varsity and Midnight Market will not be included
WHAT IS A DIBSCOUNT?
✧ We have our own loyalty program here at Midnight Dibs called 'Dibscount'.
✧ Click the star icon on the bottom right of your screen and log in to your account to check the amount of 'Dibscount' you have.
✧ You can exchange these 'Dibscount' points you received for coupon codes.
✧ Bonus: Receive 5 Dibscount* for every review you write with a verified account!
*Effective from 1 January 2022, customers will receive 5 Dibscount instead of 20 Dibscount for every review written.
HOW DO I CARE FOR MY JEWELLERY?
✧ Please keep your jewellery away from water, sunlight & perfume.
✧ Our stainless steel chains may tarnish over time. You can easily polish it with a polishing cloth to brighten it back up.
✧ Glass beads and pendants used in our designs are one of a kind as they are custom made by various artisans we work with. Excessive damage can cause the glass to shatter so please handle them with care.
I ACCIDENTALLY BROKE MY NECKLACE/BRACELET, CAN I GET THEM FIXED?
✧ Of course! We understand accidents may happen and offer free repairs*! Please drop us a DM on Instagram or email us at firstname.lastname@example.org with details and pictures of the damage.
*return shipping fee not be included
✧ Do not hesitate to reach out with cool ideas for collaborative projects, commissions, or inquiries for wholesale. You can contact us here :)